Property Management 101 by SMA

This set of modules will help you understand the rules and regulations affecting housing in New York City. The knowledge you’ll gain from accomplishing this learning task will thoroughly help you move through the different processes and scenarios effectively and efficiently.

Time Allotment:

This is your target time period to accomplish each module (reading each lesson and answering each assessment).

  • Week 1 – Module 1 & 2
  • Week 2 – Module 3
  • Week 3 to 4 – Module 4

Module 1: Owners’ and Tenants’ Rights and Responsibilities

Tenant and owner responsibilities

Module 2: Housing conditions, Complaint process, Violations, and Resources

Conditions
Complaints, Violations, and Repairs
Housing Court and Housing Initiatives
Tenant-owner Harrassment
Tenant Resources
Other Important Housing Information

Module 3: Housing Education

Housing Education
Resources for housing seekers and owners
Tenant-Owner Resources

Module 4: Property Management

Departments and their tasks
Property Management Timelines: Move in/out process
Property Management Timelines: Rent Collection
Property Management Timelines: Maintenance Process
Property Management Timelines: Marketing Process
Property Management Timelines: Property Management Process
Property Management Timelines: Maintenance Process
Property Management Timelines: Rent Collection
Property Management Timelines: Accounting process
Property Management Timelines: Move-out process